At Explorewithguides, we are committed to providing exceptional travel experiences through our platform, connecting travelers with local guides who share their passion for exploration and cultural immersion. We understand that there may be situations where you need to make changes to your travel plans or request a return due to unforeseen circumstances. To ensure a transparent and hassle-free process, we have established the following Return Policy.

1. Booking Modifications

We understand that travel plans can change, and we strive to accommodate your needs to the best of our ability. If you need to modify your booking or tour details, please reach out to our customer support team at We will do our best to work with you and your guide to make the necessary adjustments.

2. Cancellations

Cancellation policies vary from one tour to another, as they are determined by the individual guides. It is essential to review the specific cancellation policy for your booked tour, as outlined during the booking process. Most guides offer a window for free cancellations if made within a specified period before the tour’s start time. For details on your specific tour’s cancellation policy, please refer to your booking confirmation.

3. Refund Process

If you are eligible for a refund based on the cancellation policy of your booked tour, the following refund process will be followed:

Refunds will be made to the original payment method used for the booking.

Depending on your payment provider, it may take up to 10 business days for the refunded amount to appear in your account or card balance.

Please note that we are not responsible for any fees or charges that your bank or credit card company may apply during this process.

4. Contacting Us

If you need to request a return, modify your booking, or have any questions related to our Return Policy, please reach out to our customer support team at Our dedicated team is here to assist you and provide guidance on the best course of action.

5. “No One Left Behind” Shore Excursion Policy

For shore excursions, we have a special policy to ensure the peace of mind of cruise travelers. In the unlikely event that you miss your ship after a Shore Excursion, Explorewithguides will arrange overnight accommodation and transportation to the next feasible port-of-call. Please contact us immediately in such situations.

6. Exceptional Circumstances

In the case of exceptional circumstances, such as unforeseen illness, extreme weather conditions, or other events that prevent you from participating in a booked tour, we encourage you to contact us as soon as possible. We will work with you and the guide to find the best solution for your specific situation.

Please remember that each tour’s terms and conditions, including its cancellation policy, are determined by the individual guide. It is essential to review these policies before booking and to reach out to us if you have any questions or require assistance.

At Explorewithguides, we are dedicated to providing exceptional customer service and ensuring that your travel experiences are as enjoyable and worry-free as possible. If you have any concerns or need assistance, do not hesitate to reach out to us, and our team will be more than happy to assist you. Your satisfaction and the success of your travel adventures are our top priorities.